First Southern Bank

eBanking Specialist Jobs at First Southern Bank

eBanking Specialist Jobs at First Southern Bank

Sample eBanking Specialist Job Description

eBanking Specialist

Under the direction of the Vice President of Retail Services & Delivery is responsible for providing support for electronic banking customers.  Serving as the eBanking Specialist, this individual will provide daily support for the Retail team.

  1. Process Internet applications from the secure forms website.
  2. Assist our retail and business customers on the phone when they get locked out of their online banking accounts and need password resets.
  3. Assist customer to ensure they are using the correct browser for electronic device.
  4. Respond to customers' email inquiries received from online banking, bill pay, transfer NOW and mobiliti.
  5. Provide support for retail customers that use online banking, bill pay, transfer NOW and mobiliti.
  6. Provide support for business customers with cash management services such as ACH Manager, bill pay, remote deposit capture, positive pay, etc.
  7. Additional responsibilities are IRA Administration, Kasasa processing, Lawyer Trust Fund Accounts and more.
  8. Miscellaneous duties as assigned.

Education and Skills Required

  • Demonstrated experience in Deposit Services products and processes; prefer 1 - 2 years in Personal Banking.
  • Excellent knowledge of financial institution operations, procedures and retail business products.
  • Demonstrated ability to prioritize work flow, multi task, and work in a team based environment.
  • Ability to identify, problem solve and exercise good judgment with respect to the disposition of daily issues as they arise.
  • Basic understanding of banking regulations and Federal Reserve rules/regulations, as well as Bank policy, as it relates to electronic banking.

Current Openings for eBanking Specialist Jobs at First Southern Bank

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